FAQ

What are the operational details for Men's and Women's Guest Services?

All Times Effective May 21, 2007

Meal times (not including special events):

  • Guest women and children eat at 7 am - 7:30 am, 12 pm - 12:30 pm, and 6 pm - 6:30 pm
  • Guest men eat at 8 am - 8:30 am, 2 pm - 2:30 pm, and 7 pm - 7:30 pm

 Three meals a day are served every day of the week.

Check-in hours and procedures:

Upon arrival through the San Julian entrance of URM, men and women approach the contact office window (each on separate sides).

Contact Office Window Hours:

  • Men's Side: 8 am - 10:30 am, 1 pm - 9 pm
  • Women's Side: 9 am - 12 pm, 1:30pm - 5:30pm
During check-in, staff receives each guest for a bed assignment and/or emergency services. Vital information is given by each guest to be entered into the URM database and a case manager is assigned to each guest who receives a bed. Each guest receives a copy of the Policy and Procedures for URM.

 Mandatory for all overnight guests:

  • Showers
    • Men: (Everyday) 9am - 10:15am, 7 pm - 9pm
    • Women: (Mon.-Fri.) 2 pm - 5 pm; (Sat.-Sun.) 1 pm - 5 pm
  • Orientation (5 pm)
  • If belongings are possessed, 2 bags are allowed in URM storage area
  • Entrance to a program for continuing shelter (8th day for men, 14th for women with children, & 30th day for women with exceptions for special circumstances): Men's Christian Life Discipleship Program (CLDP), Women's Second Step Program, and Family Second Step Program.

 
Optional for all guests receiving emergency services:

Daily worship services

  • Men's Chapel: 12 pm & 6 pm          
  • Women's Chapel: 11 am & 7 pm 

Clothing & Hygiene items

  • Men: 9 am - 10 am, 7 pm - 9 pm    
  • Women & Children: 10 am - 12 pm (also by appointment Wed. through Fri. 9 am - 10 am) 

Hair Cuts/Salon Services

  •  Men: (Mon. - Fri.) 8 am - 10:30 am, 12:30 pm - 6:30 pm
  •  Women & Children: (Tues.) 10 am - 6 pm, by appointment

Clinics

  • Health Clinic: Mon.-Fri., 7:30 am - 4 pm (Closed for lunch 12 - 1 pm)
  • Dental Clinic: Mon.-Fri., 8 am - 2 pm (Closed for lunch 11 am -12 pm)         
  • Legal Aid Clinic: Mon.- Fri. (URM program residents only, by case manager referral)    
  • Counseling Center: Tues. & Thurs., 7 am - 4 pm  (URM program residents only, by case manager referral)